Support and common questions

Can't find your answer? Email [email protected].

Using the app

How do I add a person?

Tap People, then Add a person. Enter a name and save. Each person has their own list, allergies and questions.

How do I scan a label?

Tap Scan label and place the label inside the frame. Check what the app found, fix anything that is wrong, then save. You can also type a medicine in by hand.

How do I share my list?

Tap Share. Choose Share PDF to send or print a clean list, or QR code to show a code that someone can scan. The QR code holds the list itself, so only show it to people you trust. A very long list may be too big for a QR code. Use the PDF instead.

How do I switch between English and Spanish?

Open Settings, then choose English or Spanish under Language.

Checks and results

What does “Not checked” mean?

The item is not in our reference set, so the app could not check it. It does not mean there is nothing to ask about. Ask your Medical Provider or pharmacist about it.

What does “No flagged items from our sources” mean?

Our sources did not point out anything for the items we could check. Our sources may be incomplete, so this does not mean everything is fine. Ask your pharmacist.

Is MedRec List medical advice?

No. It helps you keep and share a list. Always ask your Medical Provider or pharmacist about your medicines. In an emergency, call 911.

Backup, privacy and your account

Do I need an account?

No. An account is only for optional encrypted backup.

I lost my backup passphrase. Can you recover it?

No. Your phone encrypts the backup with your passphrase, and we never have it. Without it, no one can open the backup, including us. Write your passphrase down and keep it in a secure place.

Can you see my list?

No. Your list stays on your phone, and your backup is encrypted before it leaves. Read our privacy promise.

How do I delete my account?

In the app, go to Settings → Encrypted backup → Delete account and backup. See Delete your account for details.

Is the app free? When can I get it?

Yes, it is free. The free app shows small ads on its home screen only. It is coming soon to the App Store and Google Play.

Contact us

Please don't email us your medication list or other health details. We don't need them to help you.